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Frequently Asked Questions

21. When opening a video file from EduStream in Firefox I receive the following error message.
1. How do I create an account?
Faculty can contact their Institutional Site Administrator for creating new accounts. Colleges wanting to access EduStream.org will need to contact info@edustream.org to become an Institutional Member. Each institution will designate an Institutional Site Administrator(s) who can then create user accounts for their respective staff and faculty members.
2. How do I log in?
Click on the “ Member Login” button. Then enter your username and password given to you by your Institutional Site Administrator.
3. I forgot my username/password.
Click on "Member Login" and then on "Recover Password." In the event, you have forgotten the required information to retrieve your password, you will need to contact you Institutional Site Administrator who can reset your password or remind you of your username. Institutional Site administrators will have to contact EduStream at helpdesk@edustream.org to reset their password.
4. What are the system requirements?
Microsoft Internet Explorer, Versions XXX
Mozilla Firefox, versions XXX
Apple Safari, version XXX
Plug-ins:
PC
  • For licensed media materials, you will need Windows Media Player. Download here.
  • For non-licensed media materials, you will need a Flash Player. Download here.
Mac
5. How do I search for media?
There are two ways to search for videos in the repository: through the Browser page and the Text Search located on the top of every page.
6. Why am I not able to browse media other schools are able to view?
Each institution is able to view media that they have been authorized for. This is done for copyright reasons as other institutions may have proprietary content that they are not authorized to distribute to others.
7. How do I create a Playlist?
In the “My Playlist” category click on the “Add New Playlist” option and give it a unique name.
8. How do I add content to my Playlist?
First you must create a Playlist (See "How do I create a Playlist?"). Then click on the "Add to My Playlist" link.
9. How do I link media to my Learning Management System?
See "Adding EduStreamTM Material to Online Course" in the End-User Manual. Or click here.
10. How do I share my video with other faculty?
As long as faculty has signed up with EduStream through their Institutional Administrator the can view their fellow faculty's videos. (Default setting is that uploaded content is private and cannot be shared).
11. How do I upload content?
See "Uploading Material from a Local Computer/Server into a Playlist" in the End-User Manual. Or click here.
12. Can I make my content private?
The default setting is that all content is private.
13. What digital formats does EduStream support?
Content Source
Supported File Formats
Adding/Uploading content from the Internet
asf, wmv, mpeg, avi, wm
Adding/Uploading content from your Local Computer
avi, asf, mwv, rm, mpg, mpeg, rmvbi, mov, flv, wav, zip, pdf, doc/docx, ppt/pptx, xls/xlsx, txt, rtf, and mp3
14. How do I enable closed captioning on videos?
To enable close captions in Windows Media Player, right click on the media player and choose "Play" then choose "Lyrics, Captions and Subtitles" then choose “Captions”.
At this time faculty uploaded videos are converted to Flash and do not contain any close captioning.
To view closed captions from the overlay view, right click on the media player and choose “Zoom” then choose “Full Screen”.
FAQimage1
15. Video has no audio?
Make sure the mute on your computer's sound device is not on. If audio is still not present, please contact your local support desk for help.
16. Is there a size limit for a file upload?
The upload limit at this time is 1GB.
17. What if the file I want to upload is larger than the limit?
Please contact the EduStream HelpDesk at helpdesk@edustream.org.
18. How can my institution become a member of EduStream and access media?
Colleges wanting to become a member institution of EduStream.org should contact info@edustream.org. Each institution will designate an Institutional Site Administrator, who will create user accounts for their respective staff and faculty members.
19. When I click on a video, I hear the audio but I don't see a video picture.
You may be attempting to watch the material at a higher bandwidth than you Internet connection currently supports. To change the speed at which the Windows Media Player attempts to download content, please follow these steps:
  • Start Windows Media Player
  • On the Tools menu, select "Options."
  • Click the "Performance" tab.
  • In the "My connection speed is" box, choose detect my connection speed (recommended). Click "OK."
20. How do I set up an Automatic Sync Technologies (AST) account?
Please follow the directions stated on AST's site. AST's Account Sign Up
21. When opening a video file from EduStream in Firefox I receive the following error message.
FAQimage2
To solve this error please download the latest Windows Media Player plug-in from https://addons.mozilla.org/en-US/firefox/browse/type:7
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